|FREQUENTLY ASKED QUESTIONS
|At Arts And Craftsman Woodworks, we want you to be completely satisfied with your purchase.
With our 100% Satisfaction Guarantee, it is our goal to make your purchase at Arts And Craftsman
Woodworks completely risk free. Your purchase is covered by our full 100% Guarantee:
14 Day Money Back Guarantee*
14 Day Exchange Policy*
We offer a "no questions asked" 14 Day Money Back Guarantee. This 14 day period starts when
you receive your order. If within this 14 day period, you are not completely satisfied with your
purchase, simply contact us for a Return Authorization.
We also offer a 30 Day Exchange Policy. If within this 30 day period, you are not completely
satisfied with your purchase and would like to exchange it for something else, simply contact us
for an exchange Authorization. One of a kind tiles must be returned within 14 days.
Tiles are not recommended for outdoor use unless outdoor temperatures stay above 32 degrees
All returns or exchanges must be accompanied by a Return Authorization. All return shipping
charges are the responsibility of the customer. Refunds will be issued for the purchase price of
the product. (If free shipping was included in your original purchase, your refund will be minus the
original shipping costs incurred by us.)
Please call or email us for your Return Authorization before sending anything back to us. If you
have any questions regarding this policy, please feel free to CONTACT US and we will be happy
to help you. *Regrettably, returns or exchanges are not available for custom orders.
Customer information, whether public or private, will not be sold, exchanged, transferred, or
given to any other company for any reason whatsoever, without the consent of the
customer, other than for the express purpose of delivering the purchased product or service
requested by the customer.
For your safety and protection, your credit card information is not stored on our servers. Our
payment gateway provider, Paypal encrypts all your payment information. Name and
shipping address is the only information we receive.
The email address you provide for order processing, will only be used to send you
information and updates pertaining to your order.
Not every tile is shown in every frame that we offer. If you would like to purchase a framed
tile that you don't see on the appropriate page, please send an e-mail with your frame choice
and tile choice and we can send you a paypal invoice.
WHAT IF I DON'T SEE THE TILE I WANT IN THE FRAME I WANT?
|Pictorial and typographical errors are subject to correction when orders are placed.
Arts And Craftsman Woodworks reserves the right to limit quantities.
|Best Way shipping will ship via
USPS priority mail or parcel post.
USPS priority mail arrives in 2-3 days.
Parcel post arrives in 2-9 days.
Please keep in mind that natural disasters such as wildfires,
floods, hurricanes and snowstorms can delay mail delivery.
|Orders shipping to Canada may incur
additional charges due to destination and
weight of package. Please inquire via
e-mail for these special cases.
DO YOU HAVE A SHOWROOM THAT I CAN VISIT?
We do not currently have a store or showroom that our customers can visit. However, feel
free to call with any questions. We try to have quality photos on our website so you can see
exactly what you will receive. We also try to have descriptions wherever possible to help
make your purchasing decisions easier. We do not have a catalog because out website
DO YOU SELL UNSTAINED FRAMES?
Yes, we do sell unstained frames. Send an e-mail with your choice of style and size and we
can send you an invoice.
FLAT RATE SHIPPING
Packages shipping to the Midwest and West will possibly fit in flat rate boxes. Flat rate
shipping is usually less expensive than what our shopping cart charges. If we are able to
ship flat rate, we will issue a refund for the difference between what was paid and what
shipping cost ends up being. We do not mark up our shipping rates.
|USPS recently increased postal rates for packages
calling for boxes larger than 12x12. We must pass
these costs on via the shopping cart.
DO YOU MAKE CUSTOM TILES?
At this time, we are unable to make custom tiles. Our tile process is very involved and a custom
tile would be cost prohibitive. At this time we are only able to make tiles in the 4" and 6" size.
DO YOU MAKE FIELD TILES?
At this time, we are unable to make field tiles. You can contact Campbell Tileworks or North
Prairie Tileworks for field tiles. You can find both on the internet.